Returns & Refunds

Every Monvierre product is made especially for you once your order is placed.

Because each item is produced on demand, we are unable to accept returns or exchanges for:

Incorrect size selection
Change of mind
Personal preference
Ordering the wrong product

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

Your order number
Clear photos of the issue
A brief description

If your claim is approved, we'll gladly provide a replacement or issue a refund at no additional cost.

Lost Packages

If your package appears to be lost in transit, please contact us and we'll work with the shipping carrier to resolve the issue as quickly as possible.